Reverac Terms Of Service

Terms Of Service and Acceptable Use Policy

1. This is an agreement made between you, the Customer and Reverac Solutions, Reverac Solutions. When the customer registers for an account with Reverac Solutions, the customer agrees to abide by all the terms and conditions as set out in this document.

2. Reverac Solutions agrees to provide hosting services to the Customer for a fee. The Customer is allowed to use Reverac Solutions's services for any commercial or personal purposes except for the activities noted in this document.

3. Restrictions on Customer’s Content
The Customer shall not, in any way, use the service for any illegal, immoral or unethical acts. Example of these include, but are not limited to,

a. Pornography
b. Obscenity
c. Sex Related Merchandise
d. Hacking
e. Cracking
f. Warez
g. Pirated Software
h. Hacker’s or Cracker’s Aids/Tools
i. Threatening acts
j. Malicious acts
k. Breaking any applicable laws/regulations
l. Spamming (Refer to section 4, Spam Policy)
m. Online Gambling

The Customer pledges not to expose Reverac Solutions to any civil or criminal liability.

Any violation of the above, at Reverac Solutions’s discretion, is a material breach of this agreement. Depending on the severity of the situation, Reverac Solutions may, at its sole discretion, (1) remove access to or delete the infringing files, (2) suspend the account(s) in question and issue a warning or (3) terminate the account. Reverac Solutions may act without prior notice to the Customer. No refunds will be made for accounts terminated due to a breach of this agreement.

4. Spam / Mass Email Marketing Policy
Spam will not be tolerated. Sending, or attempting to send, unsolicited messages, flames, mail bombs and the like will constitute a violation of this term. All of our services may not be used to, or linked to, spam. This term is also considered to be breached if the Customer sends unsolicited bulk mail that in any way implicates the use of any of Reverac Solutions’s services and/or equipment. If Reverac Solutions, at its sole discretion, finds that the Customer has spammed, we may suspend the Customer’s account and/or domain without notice. Reverac Solutions shall decide what constitutes a violation of this policy. A fee of up to S$1500 may be levied for every violation of our Spam Policy.
We do not allow mass email marketing of any nature on our servers. Violations of this policy will have their account suspended without prior notice.

5. Script / Software Policy

a. IRC Script Policy
No IRC Bot(s) or automotive scripts may not be run or used. Depending on the severity of the violation, a warning may be issued or, for repeat offenders, termination of services. We may charge a fee of S$100 for every violation.

b. No SSH / Shell access
Any account that contains a script or software that can be used in any way to enable SSH / Shell access or elevate privileges will be suspended without notice.

c. CGI (Perl Scripts)
Accounts with CGI may use any script as desired as long as these scripts are not on our Banned Scripts List. Reverac Solutions reserves the right to render inoperative any scripts that affects server operation or our ability to offer services to other customers. Reverac Solutions does not troubleshoot scripts and we are not responsible for scripts that the customer may use. Reverac Solutions provides technical support for the server and its related functions; scripts included in cPanel are considered 3rd party scripts and we may not offer support for that.

6. Allotment Overage
In the event that the Customer’s services consumes resources (Storage Space, Bandwidth) in excess of these set out in the Customer’s service plan, additional charges may apply (at prevailing rates) and/or the Customer’s services suspended. Our policy with sites that surpass their resource allotments will be to try to accommodate the increased demands up till two (2) times of the allotment. For example, a customer may be allotted 100MB of storage and 1GB of transfer. We will try to keep the customer’s site active until either 200MB of storage or 2 GB of transfer is consumed. The customer will then have the option to either let the site remain inactive or to reactivate the site by paying the applicable fees for over usage. We may require that the Customer upgrade his/her service level or to pay prevailing rates for additional resources consumed. In such event, we will contact the Customer to discuss possible solutions. Under any event, the Customer will be liable for charges incurred due to allotment overage.

7. The Customer agrees not to run, or attempt to run, any high resource/resource hogging application or instruction(s) in any form. Reverac Solutions shall be the sole arbiter of what constitutes a high resource/resource hogging application. Background services may also not be run unless explicit written permission is obtained from Reverac Solutions before attempting to install or run any such programs. Reverac Solutions is not obliged to comply with such requests. Examples of these include, but are not limited to Greymatter, formmail.pl (the orginal version with many security holes-please use the formmail provided in cPanel instead), any SSH/Telnet scripts, IRC related scripts(refer to Section 5, IRC Bots), IkonBoard, UBB, phpBB (phpBB2 is allowed), YaBB, cgi based boards and scripts that uses large flatfiles/large number of flatfiles. The Customer may submit a written request to Reverac Solutions to upgrade to a higher level of hosting that allows for more resources to be utilized. Reverac Solutions shall review the requests and determine if the requests can be granted. The request may require an increase of fees payable and any setup fees, if applicable. Reverac Solutions shall propose to the Customer the method and budget necessary for the Customer’s request to be granted. Should the Customer decide to terminate the service, additional charges are still applicable and the Customer agrees to pay in full any and all applicable charges.
Our Web Hosting Plans are meant for running one (1) web site only. Reverac Solutions shall be the sole arbiter of what constitutes one (1) web site. There is no such limit for Reseller Accounts; Reseller Accounts may contain multiple web sites up till the limit allowed by the plan. However, resource limits like bandwidth and disk storage limits applies all all accounts.

8. Payment
The Customer undertakes to pay in full service fees and any other fees(s) before the due date for payment. Late fees may be applicable for payments made after the due date, at the sole discretion of Reverac Solutions.
Services provided by Reverac Solutions to the customer may be suspended if fees are not paid by the due date. Reverac Solutions shall not be held responsible in any way for any loss or damage incurred by the interruption of service. If the Customer has registered a domain through Reverac Solutions, non-payment of fees will result in a lapse of the domain registration. Please refer to Section 9, Domain Name. Re-activation fees may apply for suspended services to be restored. This interruption of service does not count towards, in any way, the uptime guarantee, if any is given.
Upon the termination or expiration of this agreement, the Customer agrees to pay in full all outstanding, unpaid fees through the effective date of termination or expiration of this agreement.
Unless otherwise specified, all payments are treated as a block payment for the specified period, and may not be broken down into smaller divisible parts.

9. Domain Name
It is the Customer’s responsibility to ensure that fees for their domain name(s) are paid and that the records of the domain are properly entered. The Customer agrees to make publish their information as required for the WHOIS, a public record. In the event that the Customer loses ownership/use of the Customer’s domain name(s) due to no fault of Reverac Solutions, Reverac Solutions can not be held responsible, nor can Reverac Solutions take any action to recover the domain name(s). Reverac Solutions will provide the configuration details but may/may not assist in the configuration of the Customer’s domains not purchased through Reverac Solutions. Reverac Solutions however, does not guarantee the success of any configurations. The Customer is advised to contact their registrar for any further assistance.
Reverac Solutions is not responsible for paying any fees for the domain or reminding the Customer of their domain name’s expiry. If said domain name(s) are registered with Reverac Solutions, the Customer undertakes to inform Reverac Solutions at least forty five (45) days in advance of the date of expiration of the domain name(s) and make necessary payment(s). Reverac Solutions may try to send reminder(s) to the Customer. Should the Customer fail to express his/her intent and/or fail to make payment for the domain name(s), Reverac Solutions shall assume that the Customer is not willing to keep his/her domain(s). Reverac Solutions shall not be responsible for any downtime of services or any losses of any kind should the domain name associated with the Customer’s account be incorrectly configured and/or if the domain name has expired through the negligence of the Customer.

10. Refunds and Terminations

Refunds shall only be granted up to a maximum of seven (7) days after the date of initial payment minus any non-refundable fees. Should the Customer use an excessive amount of resources, beyond the provisions of a pro-rated amount of resources allocated, additional fees will be deducted from the amount to be refunded. Should the refund be insufficient to cover the additional fees, the Customer shall pay the balance, in full, within seven (7) days. Late charges and/or interest will apply should the amount not be settled by the due date. All other refunds, in full or in part, beyond the initial seven (7) days may or may not be granted, on a case by case basis, at the sole discretion of Reverac Solutions. Any setup or registration fees are non refundable, nor will any credit be given.

Reverac Solutions reserves the right to terminate, for any reason, the Customer’s account. The reasons for this may be confidential. The fees for services not yet rendered may be refunded to the Customer in a pro rated basis after deducting costs for any usages over the allowance of the Customer and any other non-refundable fees.

Early Termination
Promotions that are tied to a one year subscription to Reverac Solutions’s services will be withdrawn.
An early termination fee may be applicable. This fee will be communicated to the customer upon reciept of a termination request. Refunds will be restricted to payments for entire periods which are not yet serviced to the customer.

No refunds or credits in any form will be given if the termination/suspension is due to any violation of this agreement.

11. If the customer wishes to access/retrieve any information/files their account which was suspended due a violation of this agreement, a base charge of S$150 will be levied. Additional charges may apply.

12. Liability
Reverac Solutions shall have no liability whatsoever for unauthorized access, destruction, theft, alteration of any data, information, records or web sites through accidents, fraudulent methods or otherwise. In any event, Reverac Solutions shall only be liable to the Customer for up to the amount paid to Reverac Solutions under this agreement. This limitation applies for any/all claims, including but not limited to breach of warranty or contract, negligence, misrepresentations, liability or other torts.

13. Disclaimer
The Customer agree to indemnify and hold Reverac Solutions, and any of its staff and/or agents, harmless from any claim, liability or debt resulting from your publications of illegal, abusive, or unethical materials. Reverac Solutions shall not be liable for any downtime caused by, or through the actions of the Customer.
14. The failure of Reverac Solutions to exercise any right in this agreement is not indicative of, and is not a waiver of, any further right whatsoever.
15. Reverac Solutions may, at any time, for any reason, make changes, edit, or update this document without informing the Customer. It is the Customer’s responsibility to adhere to any updated terms and conditions. Reverac Solutions may try to communicate to the Customer any major changes to this agreement, should it occur. However, if the Customer can not be reached with reasonable effort at the electronic mail address provided, it is the Customer’s responsibility to ensure that they have read and agreed to the updated agreement. Continuation of service explicitly expresses the Customer’s acceptance of the terms and conditions of the agreement.
16. Reverac Solutions does not make any warranty, expressed or implied, including but not limited to warranty of fitness for any particular purpose. Reverac Solutions does not warrant the accuracy or completeness of information, text, links, graphics or other items contained in this site and in the Customer’s site. Modifications of any part of the site can be made without notice.
17. Reverac Solutions shall not be liable or be held responsible, directly or indirectly, for any damage(es) or loss incurred, or alleged, or in any connection with the use of, or reliance upon any service(s) or content available on, or through, any resource or site.

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